MIND

What to Know

Mind Infoline and Legal Line are confidential services. We want you to feel safe when you talk to us.

We would only need to share what you tell us with someone if:

• You ask us to get you help because you can't do this yourself
• We believe someone else is at risk of serious harm
• You are under 18 and we think you are at risk of serious harm
• You are over 18 and have told us your name and where you are, and we think you are at risk of serious harm

We always want to give you as much control as possible. We will explain our policy to you and tell you if we feel we might need to contact emergency services to help you access support.

Telephone calls are recorded but for training purposes only. If you contact us by phone, we will be able to see your phone number, and we might use this if one of the situations listed above comes up. If you prefer to remain completely anonymous, you might want to withhold your number before calling.

If you contact us by email, we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account.

Emails, letters, and call recordings are stored securely and then deleted after three months for Mind Infoline and seven years for Mind Legal Line.

We keep anonymised details of queries (like age and query topic) to help us develop the service and raise funds to keep it going.